Concierge Care
White-Glove Support Keeps Your Systems Running
Beyond installation—ongoing monitoring, optimization, and responsive support whenever you need it. Technology should just work.
Learn About Concierge
What's Included
Service That Doesn't Disappear
Our relationship doesn't end at installation. Concierge Care ensures your investment continues to perform at the highest level.
24/7 Availability
Round-the-clock support for urgent issues. Your system never sleeps, and neither does our commitment to your comfort.
Direct Access
Skip the call center. Reach our technical team directly when you need assistance—no ticket queues, no waiting.
Proactive Monitoring
We monitor your system health continuously, often resolving issues before you notice them.
Priority Response
Concierge clients receive priority scheduling for on-site visits and same-day remote support.
Comprehensive Coverage
Everything Under One Umbrella
Concierge Care covers your entire Savant ecosystem—not just individual components. When something needs attention, we handle it.
- •Software Updates — Savant firmware and app updates applied seamlessly
- •Scene Adjustments — Seasonal lighting changes, new scene creation
- •Troubleshooting — Remote diagnostics and resolution
- •User Training — Refresher sessions for family members or staff
- •System Health Reports — Quarterly performance reviews
Principal-Led Service
Direct Access to Our Principals
"Every client has direct access to our principals. When you need help, you reach a real person who knows your system—not a call center. That's the SilverGate difference."
— A Senior Principal
Concierge Care Questions
Common questions from clients considering this service
Our concierge service provides 24/7 system support, quarterly optimization reviews, priority response (typically under 2 hours), proactive monitoring with alert responses, software updates and feature additions, seasonal adjustments, and staff training. We also coordinate with other property services—landscaping schedules, pool service, security companies. Many clients describe it as having an automation expert on retainer, ensuring systems perform optimally year-round.
Ongoing Excellence
Support That Matches Your Investment
Your home automation system deserves ongoing care from the team that built it. Let's discuss how Concierge Care keeps everything running perfectly.
Discuss Concierge Care